Shipping Policy

Overview

Al-Munādī Academy sells educational books and provides online educational courses. This Shipping Policy primarily applies to physical books and other physical products ordered through our official website.

Orders are shipped to addresses that our checkout system accepts. Availability, delivery coverage, and estimated arrival times depend on the destination and the delivery service available for your order.

Shipping Charges

Shipping charges are calculated during checkout and displayed before you confirm your order. Our standard shipping settings are as follows:

These amounts apply only while the corresponding settings are active on our checkout system. Any different shipping fee or promotional offer shown at checkout for your order will take precedence.

• Any applicable shipping charge will be shown before payment is confirmed.
• Free-shipping eligibility is determined using the qualifying order subtotal calculated at checkout.
• Additional delivery charges, taxes, or customs duties may apply to destinations where these are applicable and will be disclosed where required.
• Shipping charges cannot be altered retrospectively merely because an order is delivered earlier or later than estimated.

Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification, excluding Sundays and public holidays. This is an estimate, not a guaranteed dispatch date.

If an ordered book becomes unavailable or we are unable to fulfil your order, we will contact you using the details provided with the order and explain the available options.

Delivery Timelines

Delivery timelines depend on the destination, courier availability, weather, local conditions, and other factors outside our direct control.

• The estimated delivery period excludes the time required to process and pack the order.
• Saturdays, Sundays, public holidays, and non-working days may affect processing and delivery.
• Remote locations, restricted-service areas, and adverse weather may result in longer delivery times.
• A delivery estimate is not a guarantee. However, if an order is unduly delayed, we will handle cancellation and refund requests in accordance with applicable law and the terms of purchase.

Tracking & Delivery Confirmation

Where tracking is supported by the delivery partner, tracking details will be provided or made available after dispatch.

• Tracking information may take time to become active after the courier first scans the parcel.
• Courier status updates are provided by the delivery partner and may not update in real time.
• The customer should monitor available tracking updates and remain reachable during the estimated delivery period.
• If tracking shows an unexplained delivery failure or the parcel cannot be located, contact us with your order number.

A tracking status marked “delivered” may require investigation if you have not received the parcel. We may verify the delivery record with the courier before determining the appropriate resolution.

Customer Responsibilities

Customers are responsible for providing complete and accurate delivery information at checkout. Please review your shipping address carefully before submitting your order.

Before confirming an order

• Provide the correct recipient name, phone number, house or building number, street, locality, city, state, and PIN code.
• Include landmarks or delivery instructions where needed.
• Ensure that the recipient can be contacted by the delivery partner.
• Review the delivery address before making payment.

Address corrections may be possible before dispatch. Once the parcel has been handed to the delivery partner, we cannot guarantee that an address change or redirection will be possible.

Delivery Delays & Failed Deliveries

Delivery delays may occur due to courier disruptions, adverse weather, public holidays, transport problems, incorrect addresses, recipient unavailability, or other circumstances beyond our direct control.

If your delivery is delayed

• Check your latest tracking details, if available.
• Confirm that the delivery address and contact number supplied with the order are correct.
• Contact our support team if the order has exceeded its estimated delivery window or tracking has remained unchanged for an unreasonable period.
• We will review the issue with the delivery partner where appropriate and advise you of the next steps.

Failed delivery or returned parcel

If delivery fails because the recipient is unavailable, refuses an otherwise correctly supplied order, or has provided an incorrect address, the courier may make further attempts or return the parcel to the sender.

If an order is returned, we will contact the customer to discuss the available options. Any applicable reshipment fees will be disclosed in advance. These provisions do not override refund or cancellation rights available under applicable law, including rights arising from a seller or delivery failure.

Damaged, Missing or Incorrect Orders

Please inspect your parcel and its contents when delivered. If the book is damaged, an item is missing, or the wrong book has been supplied, notify us as soon as possible so the matter can be investigated.

Please report visible damage or a delivery discrepancy preferably within 48 hours of receipt. This helps us investigate promptly, but does not automatically remove any consumer right that applies by law.

Following verification, an appropriate remedy may include replacement, delivery of missing items, or refund where applicable. If a replacement is unavailable or a refund is legally due, we will handle the matter accordingly.

Shipping & Cancellations

• Cancellation requests should be submitted as soon as possible after placing the order and before dispatch.
• Once dispatched, an order may no longer be eligible for ordinary cancellation. Wrong, damaged, defective, or materially misdescribed items remain subject to the applicable returns and refund policy.
• If we cannot fulfil an order, any eligible refund will be processed in accordance with our refund policy and applicable law.
• Where an order is cancelled or refunded, shipping charges will be treated according to the disclosed purchase terms and applicable legal requirements.

Online Courses & Digital Services

Online courses, live classes, digital learning materials, and other online educational services are not physical products and therefore do not require shipping through a courier.

• Course access and class joining instructions are provided through the relevant enrolment process.
• Students should provide a valid email address and contact number to receive course-related communications.
• If you do not receive your joining details or cannot access an enrolled course, contact support. We will investigate the access issue.
• Any physical books or printed materials purchased separately are subject to the physical-product shipping terms in this policy.

Refund eligibility for online courses is governed by the Refund Policy and applicable law, not by the physical shipping timelines described above.

International Shipping

International delivery is available only where the destination is supported and the order can be accepted through our checkout system.

• International shipping charges and delivery estimates may differ from domestic orders.
• Customs duties, import taxes, clearance fees, and other destination-specific charges may be imposed by the relevant authorities.
• Unless clearly stated otherwise at checkout, such destination charges are the responsibility of the recipient where applicable.
• Customs inspections, import restrictions, and international transport delays may affect delivery.

We do not promise international delivery to every country. The destinations accepted by checkout determine whether an international order can be placed.

Contact Information

For shipping questions, delayed orders, address corrections, tracking concerns, or delivery issues, contact Al-Munādī Academy using the details below.