Help & Support

Questions about your learning journey?

Find answers about courses, live classes, enrollment, payments, certificates, related books and your academy account. We’re here to make learning clearer from the very beginning.

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What can we help you with?

24 questions shown

Courses & Enrollment

Choosing a course and getting started

Classes & Learning

Live sessions, guidance and learning expectations

Fees, Payments & Certificates

Course fees, payment arrangements and completion

Books & Orders

Finding books, placing orders and delivery

Account & Technical Help

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Find the right course for your journey.

Explore structured courses and books that support learning, practice and meaningful progress.

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Questions about your learning journey?

What can we help you with?

Courses & Enrollment

How do I enroll in a course?

Are the courses open to non-Muslim students?

Are the courses suitable for complete beginners?

Can I join from any country?

Is there an age or gender requirement?

Classes & Learning

Are classes live or pre-recorded?

What if I miss a live class?

How can I interact with my teacher during class?

Do courses include tests and revision?

What technical equipment do I need?

Fees, Payments & Certificates

Are there any admission or registration fees?

Do you offer monthly payments or discounts?

Which payment methods can I use?

Will I receive a certificate?

What is the refund policy?

Books & Orders

How do I find books related to my course?

How do I place a book order?

Can I order more than one book at a time?

How do I check my order status?

How long does book delivery take?

What if my book arrives damaged or my order has a problem?

Account & Technical Help

Do I need an account?

I forgot my password. How can I reset it?

How do I update my account information?

Find the right course for your journey.